Manage Your Debit Card
Peoples Bank will NEVER call or send an e-mail requesting sensitive information such as; social security number, passwords, PIN numbers, or account Numbers. If you are contacted, please do not share this information without calling Peoples Bank to validate the request.
Lost or Stolen Cards – please notify us AT ONCE!
Report lost or stolen during bank hours 877-885-2511
Report lost or stolen after bank hours 866-546-8273
To report on Telebanking 877-885-4166 Option #3
To report on Online Banking Options Tab
To report on Mobile Banking Click on Manage Cards
Debit Card Fraud Monitoring Service
Security of your accounts is a top priority of Peoples Bank, so we monitor debit card transactions for unusual activity and then contact you when potential fraud occurs.
Here’s how it works:
- Depending on the potential fraud level of the transaction your card may or may not be blocked immediately
- When potential fraud is detected, you will receive an email and text alert with the option to reply “fraud” or “no fraud”.
- If you do not respond, then you will receive an automatic phone call with the same option
- If you do not respond at this point or if you reply with “fraud” then your card will be blocked
- If you reply “no fraud” your card will automatically be unblocked
Debit Card Travel Alerts
To avoid a possible card block when traveling outside your normal transaction area, please call 573-885-2511 or complete and return the Travel Notification form.
What happens if Peoples Bank receives notice of a merchant breach?
Visa is required to provide us with lists of compromises that affect our debit card holders. If your card is reported by Visa, you will receive a letter from us giving you 10 days to come in and get a new card.
Manage your ATM and Point-of-Sale Limits
Please let us know if you wish to lower or increase your ATM or Point-of-Sale daily limit.
When You Travel
In an effort to combat Debit Card Fraud, it is sometimes necessary to block certain transaction types in other states. This page communicates which transactions are currently blocked due to high levels of fraud that was attempted or committed.
When you plan to travel or make online purchases, please check this page to find any issues that may affect the use of your debit card.
Please check back from time to time to see if states have been removed or added to this list.
Grocery store, discount store, and pharmacy purchases outside of Missouri: There has been ongoing fraud risk at grocery stores, discount stores, and pharmacies outside of Missouri, so you may use your card with your PIN, but not make Swipe & Sign purchases. For purchases made in Missouri you can continue to PIN or Swipe & Sign
For your protection, the default setting on debit cards is to not allow foreign transactions which could be either online foreign transactions or purchases in foreign countries. If you plan to travel outside the country, please call 573-885-2511 or complete and return the Travel Notification form, so we can activate your card temporarily for the time of your trip.
For your peace of mind, we would also encourage you to carry one or more additional payment methods when traveling outside of the country.
Traveling Outside Your Normal Transaction Area:
Unusual activity is often purchases outside your normal transaction area, so before you travel, please call 573 -885-2511 or complete and return the Travel Notification form. Notifying us in advance prevents two possible trip interruptions – us calling you to make sure the out-of-area transactions are not fraudulent, and if we can’t reach you, the possibility of your purchases being declined until we can speak with you.