The Internet Banking and bill payment service is available to our existing personal account customers at no monthly charge for checking accounts.
Cancellation of Internet Banking
Your Internet Banking may be canceled at any time by Peoples Bank in whole or part without prior notice due to insufficient funds in one of your accounts or other circumstances that may create an unanticipated liability to us. You will remain responsible for all transactions approved by the system prior to the cancellation, and for any other fees associated with the service. After cancellation, service may be reinstated once sufficient funds are available in your accounts to cover any fees and other pending transfers or debits. In order to reinstate services, you must call Internet Banking Service Support at (573) 885-2511.
Balance Inquiries, Bill Payments and Transfers Limitations
You may use Internet Banking to check the balance of your accounts and to transfer funds among your accounts. According to Federal regulations, you may not make more than six (6) pre-authorized or automatic transfers or bill payments from your Money Market Deposit Account or Savings Account during a given monthly statement period. There are no limits to the number of transfers or bill payments from your Checking Accounts. Peoples Bank currently limits the bill-payment service to only Checking Accounts.
Balances shown in your accounts may include deposits subject to verification by us. The balance may also differ from your records due to deposits in progress, outstanding checks or other withdrawals, payments or charges. A transfer request may not result in immediate availability because of the time required to process the request. If you have further questions, contact your Internet Banking Coordinator.
The balances are updated periodically and the system will display the most current "as of" date on the "Current Transaction" page. There may be situations that cause a delay in an update of your balances. The system will use the most current balance available at the time of a transaction to base our approval.
Special Information about the Stop Payment, Address Change, Secure E-Mail & Secure File Delivery Services
The system includes several options under the "Activities" menu that provide a means to securely forward your request to us for processing. Generally, requests received from the system will be processed within one business day using procedures that would handle similar requests received by mail or fax. If urgent action is required, we recommend that you contact Peoples Bank directly by telephone or in person. Additional terms of acceptance or disclosures may apply on the Stop Payment service and these terms will be disclosed at the time you complete the request. The Stop Payment feature is designed to submit a request to stop payment on checks you have written or electronic drafts that are deducted from your account. There may be additional fees associated with some of these services. This service is not available to cancel the payments scheduled through the bill payment service. If you have a problem or need to cancel a bill payment, you will need to contact the Internet Banking department.
Bill Payment Service
It is easy to pay bills online. Simply set up your Payees by choosing from the database of Payees that already exist, or by entering necessary information to schedule a payment. We are able to process payments to payees that have a US Postal address. Due to liability issues, we will not accept payments to federal, state or local tax agencies. Otherwise, there is no limit to who you pay or how many payees you may establish. We maintain a large vendor database of regional or national billers to make this process quicker and easier. The Bill Payment service will also allow you to see a history of all the payments made from your accounts.
The daily limit for the total dollars of payments approved is governed by the system’s available balance in the checking account selected for making the payment. You can withdraw up to the system’s available balance as long as your account shows sufficient funds to cover your payments. The payment will normally be charged to your account on the business date that it is approved or when the check clears, as well as any bill payment fees assessed by the Bank in accordance to the service charge schedule.
If for any reason a scheduled payment processed through system is declined, it will automatically be rescheduled for the following business day. The system will notify you of this action by sending you an "alert" that will appear the next time you logon to the system. The system will continue to attempt to pay the bill on the following business days until there are sufficient funds or you cancel or reschedule it.
Although payments may be scheduled for the current business day or any date in the future at any time, they will be processed twice a day at our cut-off time, usually around noon and 2:00AM on any business day. (If you attempt to schedule a payment for that day after 12:00 AM, the system will notify you that you need to change the date to the next business day.) Anything scheduled on a non-business day, or after the cut-off time, will not be sent out until the following business day. Since we must forward the funds and billing information to the payee, some lead-time for payments is necessary. (Our system assumes the payee will promptly process the payment on the business day it is received. Any delays caused by the payee would result in additional days before the payment would show on their records.) By using this service, you authorize us, and any third-party payment processing agent we may use, to choose whatever method we feel is the most effective method to process your transaction.
The time frames generally will be determined by the way the payment is sent to the payee. If we have to send a paper check in the US Postal system, we typically suggest sufficient time as five (5) business days prior to the payee receiving the payment for processing at their address. If the payee accepts the payment electronically, we generally define sufficient time as two (2) business days prior to the payee receiving the payment.
Our Liability for Incomplete Transactions
It is our responsibility to process all bill payments properly initiated through the Internet Banking system in accordance with this Agreement. We will be liable for damages, as defined in this Agreement, where the system caused a payment delay or failed to process a payment to be received by the payee. Transfers will be processed within two business days of the completed transfer transaction. We will not be liable if any of the following occurs:
- Funds are not showing on the system’s available balance in your account that is to pay for the bill or transfer at the time of transaction.
- Funds are subject to legal process or other encumbrances restricting the payment or transfer.
- You had knowledge of or questions about the possible malfunction of the system when you initiated the transaction.
- Any information provided by you about the Payee is incorrect.
- There are any delays in the handling of the payment by the Payees.
- Natural disasters (fire, flood, tornado, etc.) or other uncontrollable circumstances (mail delays, power failures, etc.) prevent proper completion and delivery of transactions.
- Other applicable laws and/or regulations exempt us from liability.
- It can be shown that the merchant or payee received the payment within the normal delivery timeframe and failed to process the payment through no fault of Internet Banking or our service providers.
- It can be shown that the delay was caused by unusual mailing delays by the US Post Office.
Payment Guarantee
We will reimburse you up to $50 per payment for any late payment fees or penalties you are charged as a result of the Payee not receiving a payment by the Due Date if all the following apply:
- You scheduled the payment before the cut-off time on a transaction date at least ten (10) business days prior to the Due Date.
- Correct information was provided to us about the Payee (name, address, account number, and amount).
- Your account contained sufficient available funds to complete the payment or transaction on the transaction date.
- The Payee was a Business Payee that charges late charges or penalties.
- Late payment fees or penalties were assessed by the Payee due to the delay of this payment.
- You received no prior notice from the Payee that there was a problem with processing payments from our system.
Notice of Your Rights and Liabilities
Notify us immediately if your Peoples ID and Peoples PIN have been compromised, lost, stolen or used without your authorization. Failure to notify us immediately could result in the loss of all money accessible by the Peoples PIN. Telephoning us at (573) 885-2511 is the best way of limiting your possible loss. You could lose all the money in your account (plus your maximum overdraft line of credit, if you have one).
If we are notified within two (2) business days after you discover that your Peoples ID and Peoples PIN has been compromised, lost or stolen, you can lose no more than $50 if someone used it without your permission. If you do not notify us within two (2) business days, and we can prove we could have prevented someone from using the Peoples ID and Peoples PIN without your permission, you could lose as much as $500.
If your statement shows unauthorized transfers, notify us within 60 days after the statement is mailed to you or viewed on your computer. After 60 days, if we can prove that we could have stopped someone from taking the money if we had been told, you may not get back any money from us. If a good reason, (such as a long trip or hospital stay) kept you from telling us, we may extend the time periods to a reasonable time.
Errors and Questions
In cases of errors or questions concerning transactions completed with Internet Banking, do one of the following, as soon as possible:
- Telephone Internet Banking Service Support at (573) 885-2511; or
- Write to Internet Banking Service Support at P.O. Box H, Cuba, MO 65453; or
- Initiate a payment inquiry on your PC through e-mail to eledbetter@peoplesbk.com
We must hear from you within 60 days after you receive the first statement or notification in which the error or problem appeared. Please include the following information:
- Name
- Account Number
- Description of the error or what you are unsure about, plus an explanation of why you believe it is an error or why you need more information.
- Tell us the amount of the error.
- For a Bill Payer error tell us:
- Checking account number used to pay the bill
- Payee name
- Date the payment sent
- Check number if sent by check
- Payment amount
- Payee account number for the payment in question.
We will tell you the results of our investigation within ten (10) business days after we hear from you. If we need more time we may take up to 45 business days to investigate. If we choose to take up to 45 business days, we will give you a provisional credit to your account within ten (10) business days. If we decide there was no error, we will furnish you with a written explanation within three (3) business days after the investigation is complete.
Disclosure of Account Information to Third Parties
Information to third parties about your account(s) or the transaction(s) you make will only be disclosed if at least one of the following applies:
- It is necessary to complete a transaction.
- To verify the existence and condition of your account to a third party such as a credit bureau or merchant.
- To comply with a governmental agency or court order.
- If permission is given to us by you, which we may require to be in writing.
- To collect information for internal use, the use of our service providers, and our servicing agents and contractors concerning our electronic funds transfer service.
- It involves a claim by or against us concerning a deposit to or withdrawal from your account.
- Where otherwise required or permitted under state or federal laws and/or regulations.
No Signature Requirements
When any payment or other on-line service generates items to be charged to your account, you agree that we may debit the designated account, or the account on which the item is drawn, without requiring your signature on the item and without any notice to you.
Virus Protection
Peoples Bank is not responsible for any electronic virus or viruses that you may encounter. We encourage our customers to routinely scan their PC and diskettes using a reliable virus product to detect and remove any viruses. Undetected or unrepaired viruses may corrupt and destroy your programs, files and even your hardware. Additionally, you may unintentionally transmit the virus to other computers.
Termination
You may terminate the use of Internet Banking by contacting Peoples Bank in writing by mail, e-mail, or personal delivery to Peoples Bank. If your account is closed or restricted for any reason, Internet Banking accessibility will automatically terminate.
Governing Law
This Agreement shall be governed by and construed in accordance with the laws of the State of Missouri.
Assignment
This agreement may not be assigned to any other party by you. We may assign or delegate, in part or whole, to any third party.
Amendments
Terms and conditions of this agreement may be amended in whole or part at any time within 30 days written notification prior to the change taking effect. If you do not agree with the change(s), you must notify us in writing prior to the effective date to cancel your access. Amendments or changes to term(s) or condition(s) may be made without prior notice if it does not result in higher fees, more restrictive service use, or increased liability to you.
Entire Agreement
This Agreement supplements any other agreements or disclosures related to your account(s), including the Deposit Account Agreement and Disclosures. If there is a conflict between this Agreement and any others, or any statements made by employees or agents, this agreement shall supersede.
I AGREE: I have read the above disclosure, agree to the terms and would like to proceed with online registration.
I AGREE: I have read the above disclosure, agree to the terms and would like to register a COMMERCIAL/ORGANIZATION account.
